Drug Policy

Privacy Policy

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Privacy Policy

Federal Drugs is committed to protecting the privacy of customer information. We are cognizant of policies and procedures to ensure our compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and those found in the Government of Manitoba's Personal Health Information Act (PHIA).

While information is the cornerstone of our ability to provide superior service, our most important asset is our customers’ trust. Keeping customer information secure, and using it only as our customers would want, is a priority for all of us at Federal Drugs.

Our commitment to our customers:
We will safeguard, according to strict standards of security and confidentiality, all information our customers share with us.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers.

We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information.

When we work with suppliers or contractors in connection with services that they provide to Federal Drugs, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

We will endeavour to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except where we are prohibited by law).

We have appointed a Privacy Officer, who is responsible for ensuring that we are complying with this policy statement.

Collection, use and disclosure of customer’s information
Federal Drugs. collects and may use customer information to:

1. Provide information and communications to our customers on our current and future products and services
   Better understand how we may improve our products and services. This may include merging customer information with data obtained from contractors or organizations that provide fee for service market research services to Federal Drugs, according to specific data collection confidentiality provisions with Federal Drugs.
   Meet legal, processing and regulatory requirements
2. While we will only share customer information with selected business partners with the consent of the customer, we do not have any responsibility or liability for or control over any website that may have links on www.federaldrugs.com
   Our privacy policy is reviewed regularly to ensure that we are serving the needs of our customers. We will communicate these changes in a timely manner.
3. If you have questions regarding our privacy policy or the security of your personal information, please contact us via email at: privacy@federaldrugs.com or by
   writing to:

Privacy Officer
Federal Drugs
Phone: 1.877.333. 5544
Fax: 1.877.333. 4404

5-1680 Notre Dave Ave
Winnipeg, Manitoba
Canada R3H 1J1

Federal Drugs
May 19, 2003